Returns & Refunds
You can shop with confidence at Sahara, whether online or in-store. We hope you love your Sahara purchase however, if your item isn’t suitable, you can return it following the returns process below. If you have any queries about your return, please contact customer care via phone, WhatsApp, live chat or email.
Returning an Online Order
Online orders may be returned within 28 days of purchase, for a full refund. This includes both full price and sale items.
We do not currently offer exchanges for purchases made via our website. If you would like a different size or style, we recommend placing a new order and returning the original item for a refund.
To be eligible for a refund, items must be returned in their original condition, unworn, with all tags attached, and in a fully resalable condition. Items that do not meet these requirements will not be refunded and shall be returned to sender.
Please note, footwear must be returned in their original shoe box.
For hygiene reasons, earrings are non-returnable.
- Complete the returns form, indicating the reason for return.
- Repack your item carefully, making sure it is in its original condition with tags attached. You do not need to return your item in its original Sahara postage box, and we encourage the reuse of packaging where possible.
- Place the completed returns form inside your parcel.
- Attach your pre-printed address label, making sure it covers the original delivery label if you are re-using outer packaging.
- If you misplace your returns note, the returns address is: Sahara Returns, Torque, Challenge Way, Cutler Heights Lane, Bradford, BD4 8NG. Please ensure you include a copy of your original order so we can process the return.
- We recommend a “signed for” service and ensure to obtain a proof of postage. Please note you do not need to use a “special” or “guaranteed” next day service.
- Once your parcel arrives with us, we will process your refund and confirm via email that the refund has been made.
Returning an Online Order to Store
Online purchases placed on our website can be returned to any Sahara stand-alone store in the UK for a refund. Orders must be returned within 28 days of purchase. This includes both full price and sale items.
To be eligible for a refund, items must be returned in their original condition, unworn, with all tags attached, and in a fully resalable condition.
Please provide your fully completed returns form at the till.
Note: We are unable to process your refund in-store if your original payment was made via PayPal.
Returning a Store Purchase
If you made your purchase in person in one of our stand-alone Sahara stores, your purchase can be returned to any Sahara’s stand-alone store in the UK.
- Unsuitable full price items may be returned for a refund within 14 days of purchase; you must provide a receipt or a proof of purchase.
- Unsuitable full price items returned within 14-28 days of purchase can be exchanged for a gift voucher valid for 2 years.
- Non-faulty, unsuitable sale or discounted items can be exchanged or returned for a gift voucher within 7 days of purchase.
- Earrings are not eligible for return due to hygiene reasons.
- In-store purchases returned to our Head Office or to our warehouse may take longer to be processed.
Returning an Online Order placed in a Sahara Store
Returns can me made following the Online returns process above.