Sahara is a small privately owned company, designing from our base in a Primrose Hill Mews, in NW London. We really appreciate hearing your comments on helping us to develop our styling, fits, colours and fabrics to your satisfaction - so please tell us what would you like to see most as an improvement to your Sahara product.
Thank you so much for your interest and loyalty in supporting and buying our clothing brand - we couldn’t have done it without you!
We hope that you are happy with the items that you have purchased from Sahara. However, we do understand that you may wish to return your items for a refund if they are not suitable. All items purchased online and returned in a clean, unworn and resalable condition are eligible for refund, excluding items that pose a hygiene risk, such as earrings. These items are strictly non-returnable.
If bought online, items may be returned to us by post or returned to one of our 15 boutiques. Please note, refunds for online purchases that are returned to store will be issued within 48 hours, not at the time of return. Both full price and sale items may be refunded. Please note that this does not include any concessions or independent Sahara stockists.
Sahara online offers a no-quibble 28 day returns policy on full price and sale items. Items received after the time periods stated will not be eligible for a refund unless items are found to be faulty. Please note that we do not offer an exchange policy online on any item(s). Should you wish to order another item or size, we advise that you place a new order online or contact our Customer Care team on +44(0)20 7483 8435.
We aim to issue refunds within 14 days of receipt of returned items. However, please note that it can take up to 21 days for sums to be credited to your account.
Unfortunately we do not offer free returns, therefore the cost of the return is the customer's responsibility. Please be sure to obtain a proof of postage when returning items to us. We cannot be held responsible for items that fail to reach us.
Our full returns address is as follows:
Sahara c/o Torque, Challenge Way, Cutler Heights Lane, Bradford, BD4 8NG
Returns may be made by post to the above address supplied, or brought into any of our Sahara boutiques, where the goods will be returned to our warehouse on your behalf free of charge. Please note that this does not include any concessions or independent Sahara stockists.
Goods must be returned unworn with tags still attached. Unsuitable goods that are not returned in a resaleable condition will not be eligible for a refund, and will be returned to the purchaser. We recommend that goods are either sent back in their original packaging or in a protective jiffy bag, available from most local Post Offices.
Please note that due to our commitment to maintaining the highest standard of hygiene, earrings are strictly non-returnable. As such, we caution against purchasing earrings as gifts because they will not be eligible for a gift receipt or return.
You will find a Returns Note with your goods. Please make sure that you include a completed Returns Note with the items you wish to return so that we can forward your comments to our design team, who are always keen to receive feedback from our customers.
For further information and terms and conditions relating to contract cancellation, please refer to our Terms & Conditions section or alternatively contact our Customer Care team on +44(0)20 7483 8435 or email us at firstname.lastname@example.org